Privacy Policy

This Privacy Policy applies to personal information collected through:

• The Haigent.ai website
• The Haigent.ai platform and related products
• Demo requests, contact forms, and sales inquiries
• Customer support and implementation services
• Training, consulting, and professional services
• Communications with Haigent.ai or ProCogia representatives

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not control, even if they are linked from our website or integrated with our services.

We may collect personal information directly from you, from your organization, or through your use of our website and services.

This may include:

We use personal information to provide, improve, secure, and support our services.

This may include using personal information to:

• Provide access to the Haigent.ai website, platform, and services
• Respond to inquiries, demo requests, and support requests
• Configure, implement, and support customer workflows
• Manage user accounts and authentication
• Operate HR, recruiting, onboarding, scheduling, and related workflow automations
• Monitor platform performance, reliability, and security
• Improve our products, services, website, and user experience
• Communicate with customers, prospects, and users
• Provide training, consulting, and professional services
• Comply with legal, regulatory, contractual, and security obligations
• Detect, investigate, and prevent fraud, misuse, unauthorized access, or security incidents

We do not sell personal information.

Haigent.ai uses AI-powered tools and workflow automation to support HR and recruiting-related processes. Depending on how a customer configures the Service, AI features may help summarize information, retrieve relevant records, support workflow decisions, automate administrative tasks, or assist users in completing business processes.

AI outputs should be reviewed by authorized users where appropriate. Haigent.ai is designed to support human decision-making and operational efficiency, not to replace responsible review, oversight, or compliance obligations.

Customers are responsible for determining how they use AI features within their own organization and ensuring that their use complies with applicable employment, privacy, human rights, and labor laws.

When Haigent.ai processes personal information on behalf of a customer, the customer is generally responsible for determining the purpose and lawful basis for collecting and using that information. In those cases, Haigent.ai acts as a service provider or processor, handling the information according to the customer's instructions and our applicable agreements.

Customers are responsible for providing any required notices, obtaining any required consents, and ensuring they have the appropriate rights to provide personal information to Haigent.ai.

We may disclose personal information in limited circumstances, including to:

We do not disclose personal information for purposes unrelated to providing, securing, improving, or supporting our services unless permitted or required by law.

We use reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

These safeguards may include access controls, encryption, authentication measures, monitoring, secure infrastructure practices, and internal policies designed to protect customer and user information.

No system can be guaranteed to be completely secure. Customers and users are responsible for protecting their own account credentials and notifying us promptly of any suspected unauthorized access or security issue.

We retain personal information only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal and contractual obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

Retention periods may vary depending on the type of information, the nature of the customer relationship, legal requirements, and customer instructions.

Where Haigent.ai processes personal information on behalf of a customer, retention and deletion may be governed by the applicable customer agreement.

Haigent.ai is based in Canada and may use service providers or infrastructure located in Canada, the United States, or other jurisdictions. As a result, personal information may be transferred to, stored in, or accessed from countries outside your province, state, or country of residence.

When personal information is transferred internationally, it may be subject to the laws of the jurisdiction where it is processed. We take reasonable steps to protect personal information in accordance with this Privacy Policy and applicable law.

Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve performance, remember preferences, and support marketing or business development activities.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features or functionality.

If Haigent.ai uses additional cookie consent tools or tracking technologies, those may be described in a separate cookie notice or consent banner.

We may use business contact information to send updates, service information, event invitations, product announcements, or marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at customersupport@haigent.ai.

We may still send non-marketing communications related to active services, security, billing, legal notices, or customer support.

Depending on where you are located, you may have rights regarding your personal information, including the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal or contractual limitations
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities
• Request information about how your personal information has been used or disclosed

To exercise privacy rights, please contact us at customersupport@haigent.ai.

If your information was provided to Haigent.ai by your employer, potential employer, or another Haigent.ai customer, we may direct your request to that customer.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of the page. Your continued use of the website or services after an updated Privacy Policy is posted means you acknowledge the updated terms.

For questions, concerns, or privacy requests, please contact:

customersupport@haigent.ai

https://haigent.ai